Company Overview
We at i4DM, individually and collectively, believe in supporting our team, our company, our clients and our community. We recognize that, above all, people matter and we aim to personify the ideals of integrity, excellence and empowerment while embracing a changing world.
i4DM provides a full range of information technology consulting services to government and commercial clients. Located between Baltimore, MD and Washington, DC, and in Texas, i4DM helps our customers manage their information resources and processes to improve the performance of their organization. Our core capabilities include system architecture, database design and integration, application development, system integration, IT infrastructure design and deployment, and project management.
HQ
8227 Cloverleaf Drive, Suite 312
Millersville, MD 21108
Primary Message
Managed Services
i4DM provides a full range of Managed IT Services from end to end with Tiers 1 through 3 support specializing in information security or since many of our customers have IT staff of their own, we may only take on one or two of the tiers, but we work very closely with our customers to make sure that their needs are met.
Hybrid Service – For Customers that have their own IT staff we act as adjunct staff to help manage, maintain and secure the day to day operations. This allows the staff to focus on their core business.
End to End Support Service – For customers that choose our end-to-end service we provide the engineering talent to support customers from helpdesk through network support.
- Peace of Mind – Providing backups, security and server management, i4DM can manage and protect your network, while you focus on your core business.
- Increased Productivity – 24/7 monitoring allows us to proactively head off any network issues, resulting in substantial cost savings and less downtime.
- Reliable Support – We’re there when you need us, providing the level of attention your business requires. Live and online support is available 24/7.
- Budget-friendly – Reduce operational costs and upgrade service levels with full access to our Network Operations Center and i4DM’s experienced team of engineers and technicians.
- Guaranteed Response – Remote and Onsite service
We can assist with:
- Help Desk
- IT Security
- Infrastructure Support
- Cloud or Virtualization
- Applications
- Databases
- Disaster Recovery
Discussion Points
- How are you currently supporting your IT needs? In house? Through a consultant?
- Who is you current IT Provider?
- Are you under contract? If yes, how much time is left on your contract?
- How many employees/users are there? Any remote? Do you have several locations?
- How are you currently backing up your data? Can you recreate your data if something goes down? Are you currently looking at upgrading server equipment or a software transition/migration?
- Do you currently request support only when things go wrong? How is their response time?
- How happy are you with the level of service and support from your existing IT partner on a scale of 1 to 10?
- How much data is there to be backed up daily/weekly?
Background Questions
Managed Services
- Do you have any current plans to reduce the overall costs of your IT environment?
- Have you considered managed services?
- Do you have branch offices or remote workers?
- How many servers do you currently have installed—what kind? If not servers are you operating a Microsoft Small Business Server network?
- Is Network Attached Storage (NAS) or Remote Online Storage already implemented?
- Are you trying to address any performance issues?
- Are you looking to reduce the costs associated with server and software upgrades?
- What applications do these servers run?
- What type of bandwidth do you have? What is your internal network infrastructure like? CISCO?
- What OS’s are you running on the servers?
- Do you require support of your line of business software?
- What platforms and technology solutions are you currently using?
- How important is cost-effectiveness in your company?
- What other pains are you currently trying to address?
Deeper Dive Questions (where applicable)
- key issues
- What key issues will you look at in your evaluation process?
- What would you like to see from a provider?
- Budget
- Do you have a budget in place for this initiative? If so, are you able to disclose the size of the budget?
- If you have not established a budget, when do you expect to establish?
- Do you have a rough estimate as to the size of the budget?
- Do you anticipate a minimum budget threshold?
- How much do you anticipate investing?
- Decision making process
- What is the decision-making process and how many people are involved?
- What is the prospect’s role in the process?
- How will the decision be made?
- Is there a final decision maker?
- Timeframe
- When will you make a decision on this initiative? When do you expect to start?
Next Action:
Based on what we’ve talked about I’d like to follow-up with my colleague from i4DM to discuss topics covered. When is the best time to reach you?
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